Would you believe Dell charges to infect your PC?
Hey People, sorry for not posting much lately but i plan a big update for the site very very soon to make up for it and it will Include the top 10 spyware removal tool reviews!! so check back very soon.
Today i decided to share one very interesting story i have found online and if you ask me, it is very worth of reading, why? Read on…
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I recently purchased a new Dell computer. Previously I made a promise with myself to never purchase a Windows based computer again, but due to work-related complications I had no choice. The Dell arrived three days after I ordered it, which was great considering the shipping was free.
Fearing that my computer would become infected with a virus within 12 minutes, my first line of order was to purchase and install anti-virus software. Once that was finished, my next task was to delete the unnecessary programs that come pre-installed on the machine. Having purchased a Dell before, I was well aware that Dell computers ship full of bloat. I anticipated to find garbage such as AOL coach, Dell Picture Studio and Internet Explorer. What I was shocked to find, however, was My Way Search Assistant.
For those of you recently in a coma (or those of you that use a Mac or Linux), My Way is a spyware program that claims to block pop-ups and provide other nice features for users on the web. In reality, My Way spies on your browsing habits and reports this information to a central server so that customized ads can be delivered to your machine.
I’ve been a fan of Michael Dell for about ten years since I read an article about him in Reader’s Digest. Not wanting to believe that my friend Michael would allow this garbage to be installed on computers that bare his name, I assumed that somehow a virus had snuck its way onto my machine in the ten minute window where my computer was without anti-virus software. Sadly, Google search after Google search revealed that in fact Dell is being paid to pre-install this filth on their machines.
I felt like I had been punched in the stomach. Michael Dell, how could you allow this to happen? It really hurts to see a former hero *sarcasm* falter like this. Now I know how fans of Tom Cruise must be feeling. 
Michael, I thought I knew thee so well!
After spending an hour in shock and mourning, I gathered myself off the floor to remove the program from my machine. I opened the control panel and selected “Add or Remove Programs.” After removing My Way, I was told that I would have to reboot my computer. A quick reboot later and I was back in the control panel. At this point I was ready to forget the entire ordeal and move on with my life.
Looking back on it, I should have known there would be more problems. If only I had paid more attention to the screeching violins that could be heard in the background. That’s right, My Way still appeared in the “Add or Remove Programs” window. However, this time around there was no uninstall button. My Way appeared to be permanently on my machine.
Having read that Adaware can remove My Way, I downloaded, installed and ran Adaware from Lavasoft. Perhaps because My Way had already partially removed itself, Adaware was unable to detect My Way on the machine. It was time to call Dell support.
After a 30 minute wait on hold, a man with an Indian accent who asked to be called Stewart answered the phone. Our (abbreviated) conversation went something like this:
Stewart: What seems to be the problem?
Me: I’d like to remove My Way Search Assistant from my computer. I tried to remove it through the Control Panel, but it still appears in “Add or Remove Programs.”
Stewart: What do you know about this program?
Me: I know that this is Spyware and I know that I want it off my machine.
Stewart: How did My Way get onto your computer in the first place?
Me: What do you mean? It came pre-installed when I bought my computer from Dell.
Stewart: I have trouble believing that this was on your computer when you purchased it.
Me: So do I Stewart, so do I.
Obviously Stewart is not very up to date with the sotware Dell pre-installs on their computers. If anybody doubts that Dell has a relationships with My Way, one only need visit http://www.dell4me.com/myway
Stewart then explained that he would no longer be able to assist me with my problem. He indicated that I would need to contact software support services for help removing the spyware that Dell installed on my machine. Oh yeah, and he indicated that they would charge my credit card for the call. $49, specifically.
What Dell is doing should be illegal. They are being paid to install spyware on new computers. They are making it difficult for customers to remove the spyware on their own. Then, they charge $49 to teach you how to remove it. This would be like a doctor being paid to infect you with a disease and then charging you for the antidote.
Dell claims that people like me are overreacting, but a lot of people seem to disagree.
If you feel comfortable messing with the Windows registry, here are some instructions on how to remove My Way. More information can also be found on the Dell forums.
I’m responsible for the purchase of eight Dell computers for myself, friends and family in the past few years. After this ordeal, I will never again purchase a Dell. I will never again recommend that anybody else purchase a Dell. In fact, from this point forward I will go out of my way to recommend that people looking to purchase a computer avoid Dell altogether. I doubt that I’m alone. With practices like these, Dell shouldn’t be surprised to hear its customers say, “Dude, you’re getting a boycott.” “
Fbi Ducks Questions About their Malware Programs
There are plenty of unanswered questions about the FBI spyware that, as we reported earlier this week, can be delivered over the Internet and implanted in a suspect’s computer remotely.
Many of the questions hearken back to the old debate over the FBI’s Carnivore wiretapping system, which technical luminaries Steve Bellovin, Matt Blaze, David Farber, Peter Neumann, and Eugene Spafford raised in a December 2000 paper.
Excerpt from FBI’s CIPAV affidavit.
Some of the perfectly reasonable points they made: What about security flaws? Is there evidence of a “systematic search for bugs?” How about audit and logging? Why not publish the source code for public review?
And of course there are issues more specific to the FBI’s use of the Computer and Internet Protocol Address Verifier, or CIPAV, including whether the bureau believes it can install it on Americans’ computers willy-nilly in the wake of a wacky 9th U.S. Circuit Court decision this month.
We were planning to list them for your delectation, only to find that Kevin Poulsen at Wired had already done an excellent job of it. (We should note that, although we were on the trail of the CIPAV story this week, Wired was first to publish it.)
Some of the questions Kevin posed to the FBI, with no answers as of Thursday:
• What kind of investigations has the CIPAV assisted in?
• Does the CIPAV have the capability, if so configured, to record keystrokes? Generally, does the FBI have the ability to electronically and surreptitiously deliver monitoring software to a target’s PC that records keystrokes?
• Do other law enforcement agencies have access to the CIPAV technology?
We also contacted the FBI with our own questions–with no better luck in terms of actually getting a response from the bureau, which must be busy defending our nation from serious threats or something.
Declan McCullagh, CNET News’ chief political correspondent, chronicles the intersection of politics and technology. He has covered politics, technology, and Washington, D.C., for more than a decade, which has turned him into an iconoclast and a skeptic of anyone who says, “We oughta have a new federal law against this.”
What is the legal line for spyware?
WASHINGTON – A U.S. Senate committee has approved a bill that would outlaw the practice of remotely installing software that collects a computer users’ personal information without consent.
In addition to prohibiting spyware, the Spyblock (Software Principles Yielding Better Levels of Consumer Knowledge) Act would also outlaw the installation of adware programs without a computer user’s permission. The Senate Commerce, Science and Transportation Committee approved the bill Thursday.
Spyblock, sponsored by Senator Conrad Burns, a Montana Republican, would prohibit hackers from remotely taking over a computer and prohibit programs that hijack Web browsers. The bill would protect antispyware software vendors from being sued by companies whose software they block.
“I am pleased that a majority of the committee agrees with me that Congress must act to protect the right of consumers to know when potentially dangerous Spyware is being downloaded onto their computers,” Burns said in a statement. “As the Spyblock Act moves forward to the Senate floor, I hope we can continue making it a stronger bill by making sure the private sector has all the right tools it needs to successfully slow the spread of malicious spyware.”
The Spyblock Act now moves to the full Senate for consideration. The U.S. House of Representatives passed two antispyware bills in October 2004 and again in May, but the Senate has so far failed to act on spyware legislation.
The Spyblock Act would allow the U.S. Federal Trade Commission and state attorneys general to seek civil penalties against spyware and adware distributors.